There are four reasons why an employee doesn't appear on the login screen:
- The employee didn't clock in
- The employee’s role is not assigned
- The employee's user is inactive
- The employee doesn't have a user
Follow the links below to identify the root cause:
Clock in before logging in
If an employee has not clocked into the PAD, they will not appear on the Login screen. Learn how to clock in and out of the PAD
Assign a role to an employee
Some users are created to enable access to Tabit Office, but if this user hasn't been assigned a role, they cannot access the PAD. Learn how to edit a user and assign them a role
Reactivate an employee user
Sometimes, users are deactivated in Tabit Office by mistake. Learn how to reactivate a user
Create a new user
A user must be created for an employee to log in to the PAD. Learn how to create a new user from the PAD or in Tabit Office