How to check a gift card balance

Updated

This guide offers two easy and effective ways to check a customer's gift card balance, helping you provide great service and prevent any payment issue

Follow the steps below to check a gift card balance:

Through the PAD

Through Tabit Office

Through the PAD

 

  1. From any screen on the PAD, select the Three Dots on the top left and select Gift Cards

     

  2. Select Card Balance

     

  3. Now, scan the QR code, type in the gift card number, or swipe the card. Then select OK

     

  4. The balance will be displayed. Select Continue to exit the screen or the Printer Icon to print a balance slip

     

    For more information regarding the operational use of gift cards on the PAD, check out our loading gift cards from the PAD article

Through Tabit Office

 

  1. In Tabit Office, go to Loyalty > Reports > Gift Card Balance

      If the report doesn't appear on your sidebar menu, please contact our support

  2. Under Series, select the relevant series and then select Search

  3. The report will show the gift card's details, including the balance and the total balance of all cards on the top right corner

  4. To refine the search results, use the filter bar at the top of the report

     
    For more information regarding gift card reports in Tabit Office, check out our viewing gift card history article

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