Tip Adjustments may be needed for two types of transactions:
- If a guest does not want to tip through the PAD and wants to fill out a traditional credit card slip
- If the restaurant has enabled offline payments (this is only applicable if Ingenico is offline)
To adjust the tip, the orders must first be closed
All tips need to be settled to run EOD
Follow the steps below to perform a tip adjust:
- Log into the PAD under a Manager account
-
Select Operation > Orders > Credit Tip Settlement
-
Select the relevant order
- Enter either a tip amount ($) or tip percentage (%)
-
Select OK on the calculator and then select OK in the bottom right
-
Once back on the Credit Tip Settlement screen, there will be a green icon next to the order
-
Select the green icon to close the check and move it from Not Settled to Settled
Once the check has been moved to Settled, it cannot be moved back to Not Settled
If the icon is not selected, then the order will remain in the Not Settled tab
-
Repeat the process until all orders are closed and moved to Settled