Manual credit backup is an alternate payment method that Managers can enable on the PAD. When active, it allows staff to manually key in credit card information for real-time processing.
Manual credit backup should be used when the primary provider is down and comes with its own advantages and disadvantages when compared to Store & Forward payments:
Advantages: Payments are actually processed and there is no risk of the card being declined
Disadvantages: Card not present transactions carry higher processing fees and a risk of chargebacks
To learn how to enable and use Manual Credit Entry, follow the steps below:
Log into the PAD under a Manager Job Function. Select Operation > Offline > Offline Payments
In the Offline Payments pop-up, select Enable Manual Credit Entry and then tap Apply
Tap the Payment tab at the bottom of the screen. Tap Select > Alternate Credit
Manually enter credit card information. Select Submit
This will leverage the Alternate Payment credentials to provide real-time approvals or denials
- Complete the Client Tip Flow