The AI Summary in Tabit Feedback brings together recurring themes and issues from guest responses for a selected date or date range. Use it to get an overview of the feedback before exploring individual comments.
To learn how to view an AI Summary of your guest feedback, follow the steps below:
- In Tabit Office, go to Feedback > Reports or Feedback > Dashboard
- Select the date or date range you want to review and select Apply
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Select AI Summary
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Review the summary in the panel on the right side of the screen
Example summary with fictional branch names.
You can also open AI Summary from Feedback > Dashboard.
What the summary shows
- Synopsis: a short overview of the feedback, including experiences and issues that stand out
- Recurring Themes: related comments grouped by topic, with supporting examples and the number of cases identified where available
The topics depend on the feedback available for your selected period. In the example above, comments about loud music and an uncomfortable dining area are grouped into separate themes.
Using the summary
Use the themes to choose a specific topic for your team to discuss. For example, repeated comments about loud music could prompt a review of volume levels before the next service. Comments about heat or stuffiness could help you identify an area of the restaurant that needs attention.
Choose a single day to review a particular service, or a longer date range to explore recurring experiences over time.
AI-generated insights may be inaccurate. Check the original guest responses and their context before acting on a finding.