Reviewing item ratings in Tabit Feedback

Item ratings help you understand what guests think about individual dishes, alongside their overall feedback. Guests can like or dislike eligible items from their order and leave an optional comment. In Tabit Office, the Item Rating report brings those responses together so you can see which dishes guests enjoy and which may need attention.

The screenshots below use illustrative sample data.

Guests can like or dislike individual dishes and add an optional comment directly in the feedback survey.

Reviewing item ratings

To learn how to review item ratings, follow the steps below:

1. In Tabit Office, go to Feedback > Reports
2. Select the date or date range you want to review and select Apply

3. Open the Item Rating tab

   

4. Review the AI-generated overview, including the overall satisfaction score, number of ratings, and items that may need attention
5. Use the suggested prompts or enter a follow-up question to explore the results

6. In the All Items table, search for a dish or review its satisfaction score, rating count, comment count, and service types

   

7. Open an item to review its like and dislike distribution and guest comments. You can sort comments by date or export feedback for that item

   

Understanding items that need attention

The report highlights items with lower satisfaction scores so you can start your review where it may be most useful:

• Below threshold: satisfaction is below 65%
• Critical: satisfaction is below 40%

Review the number of ratings and read the comments before deciding what to change. A low score based on a small number of responses may need a closer look.

Choosing which items guests can rate

To adjust which items are eligible for rating, follow the steps below:

1. In Tabit Office, go to Feedback > Settings > Service Types and select the relevant service type
2. Find the Item Rating section
3. Set the minimum item price used to include items in the survey

4. Select Include drinks in the item rating if drinks should also be eligible

   

5. Save your changes

The survey includes up to three eligible items from the guest’s order, starting with the highest-priced items. If fewer items qualify, fewer rating questions appear. Item-rating questions and comments are optional, so guests can submit their survey without completing them.