🇦🇺 Creating and applying a surcharge 🇦🇺

Updated July 30, 2026 15:17

🇦🇺This article applies to the Australia region only

Surcharges give restaurants a flexible way to add extra fees to a check for specific occasions or ongoing business needs, such as weekend pricing, holiday events, delivery charges, or credit card processing fees. Each surcharge can be configured to apply automatically under set conditions, or left for staff to add manually when needed. Surcharges can also be scheduled to run only on certain days, dates, or order sources, giving you full control over when and how each one is used.

The processing surcharge will be automatically created when Adyen is set up for your restaurant

Follow the steps below to learn how to create, apply, and activate surcharges:

Go to Back Office and select the Surcharges tab
Select the plus icon in the top right of the screen to add a new surcharge
Enter a name for the surcharge. This is used for reporting purposes and visible on the customer's check
The code will be generated automatically
If your site has a no-show fee for Tabit Guest, it will appear here as well. This is view only
Only one surcharge can be set up as the processing surcharge. This is generally applied to the credit card fee
Auto Apply will automatically apply the surcharge to the check. If this is not checked, the surcharge must be applied manually
If Auto Apply is selected, set the order sources that the surcharge should be automatically applied to
You can also set specific days of the week or dates when it should be auto-applied, or leave it set to always

If more than one surcharge applies to the same day, only the highest surcharge is applied
If this surcharge is only relevant for a specific date or dates, select the relevant dates and then select Save
Set the surcharge to Active to activate it. For surcharges that only apply on certain days or dates, they will still only be active and in use on those days
Determine whether the surcharge should be a percentage of the check, a set amount, or an open value that the waiter enters
Enter the percentage or amount
Determine whether all profiles on the PAD can edit the surcharge, or if edits are limited to Managers only
Select Save
Whenever creating or editing surcharges, menu publish is required to complete the process
The new Australia Day surcharge has been created and is ready to be applied