Following these guidelines will help protect your investment and ensure your Staff and Guests unlock the complete value of mobility.
Required Steps
🔋 Keep it Charged
- Each Mobile iPad should have sufficient charging space available: 12w+ Charging Brick with a USB-A to USB-C charging cable
- Pads should reside in a Charging Cabinet that is encased, lockable and organized
- There should be at least one slot/bay with sufficient charging capacity for each device.
Pads should be charged overnight to 100% (both the iPad and the Payment Device) - Print Spooler iPad should be constantly plugged in (and charging) in an accessible location with proper connectivity.
🧼 Make Sure it is Clean and Dry
- Pads should be gently cleaned with a damp cloth or wipe on a nightly basis
- Avoid leaving iPads in areas where moisture, heat, extreme temperatures and condensation are prevalent. Such as: Walk-in coolers / freezers, Expo/Pass Windows, Patio areas, Dishwashing Areas, Kitchen Equipment, Direct Sunlight
🧷 Play it Safe
- While the cases are ruggedized and provide a level of protection in a restaurant environment, Users should refrain from tossing, slamming, using force, etc.
- When carrying the iPad while not in use, be mindful of how it’s being transported.
- Users should not allow the iPad to move about loosely, upside-down or sideways in the apron (The Tabit Apron is a perfect fit!)
- If carrying on the wrist, be mindful of surroundings such as walls, tables, chairs, equipment, etc.
- Avoid crumbing (“scraping”) food and beverage remnants from tables and equipment directly in/on to the iPad/Payment Device while exposed in the hand or apron.
Recommended Steps
1️⃣ One at a time
- Follow a protocol where Servers and other Users are required to “check out” the device and “check back in” for their shift. This will ensure that only one User utilizes a device at a time.
- The more hands interact with a device over the course of a day increases the likelihood of something happening to it, as well as the difficulty to determine who may have damaged it, should something happen.
🔖 Labeling - extremely important
- All of your Mobile iPads should be labeled with their Device Name. If the iPad has a Payment Device attached to it, that payment device should be labeled with its 6-digit Serial Number for easy identification.
- Proper and prominently labeled naming conventions on devices will allow for easy deployment of an “iPad Checkout/Requisition Process.” This way, you’ll always know who is responsible for each device on each shift.
Download the printed version of this guide here or click on the attachment below