Sometimes, customers may wish to leave a tip that exceeds a certain limit. Our system has built-in safeguards to help prevent mistakes, both managers and servers can adjust these limits when needed. This way, we can offer flexibility while still keeping a handle on transactions.
To adjust the tip, the orders must first be closed
Follow the steps below to apply a tip adjust when exceeding a limit:
- As a manager user, go to Operation > Orders > Credit Tip Settlement
- As a server, tap on the Three Dots on the top left corner and select Credit Tip Settlement
- Select the relevant order for the tip
- Enter the tip and long-press the OK button for 5 seconds until the tip line updates from 0.00 to the amount entered
- Tap OK at the bottom of the screen
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Tap the Green arrow button to completely settle the tip for that order. Once this process is complete, the order will move to the settled tab
Once the check has been moved to settled, it cannot be moved back to not settled