Creating a one-time SMS Loyalty campaign

Updated
One-time SMS campaigns allow you to send a targeted message to your customers instantly or at a scheduled time. These campaigns are commonly used to promote limited-time offers, announce special events, highlight seasonal items, or encourage guests to return to your restaurant.
In Tabit Office, SMS campaigns can be personalized using customer data such as first names, making messages feel more direct and engaging. You can also choose who should receive the campaign, attach a reward or promotion, test the message before sending, and decide whether to send it immediately or schedule it for later.
Follow the steps below to create and send a one-time SMS campaign:

  1. In Tabit Office, go to Loyalty > Campaign Management > Campaigns

     

  2. Select Create campaign

     

  3. Select SMS to create a one-time SMS campaign

     

  4. Name the campaign and select Create

     

  5. Complete each section of the campaign setup and save each step before continuing

     

  6. Build the SMS message in the SMS Content section. Here you can insert personalization tokens that will change according to the customer's information (for example, adding [First Name] to the message will put the customer's first name in the message they receive), use emojis, and more

      All messages must have an opt out line. This line cannot be removed 

  7. Preview the SMS message on the right side of the screen as you build it

     

  8. Review the character counter to see how many SMS segments the message uses. Each segment carries an additional cost

     

  9. Select Save to store the message content

     

  10. Choose the recipients for the campaign and select Calculate & Save

     

  11. Decide whether to include a reward in the campaign

     

  12. Select a reward from the available options if desired

     

  13. Select Save to confirm the reward settings

     

  14. Send a test SMS to confirm the message appears as intended

     

  15. Choose whether to send the campaign immediately or schedule it for later and select Save

     

  16. Select Send campaign or Schedule campaign to finalize the campaign

     

  17. Review the campaign details and select Confirm

     

  18. The campaign will now appear on the Campaign Management page