DoorDash Marketplace - Order Management

Updated

**DoorDash Marketplace integration is a limited release** 
Please reach out to Tabit Support for questions (support-us@tabit.cloud)

 

 

Notify DoorDash that Order is Ready

 

Once order is ready to be picked up by a DoorDash driver. 
Marking an order Prepared on PAD, updates DoorDash that the order is ready for Pickup

  1. On TD Screen, swipe Right on order
  2. Select Prepared
  3. DoorDash will be notified that order is ready

Site Parameter is required to see "Prepared" status on PAD

  • Base > TD & OTC > TD Enable "prepared" status to TD Screen

 

Cancelled Orders

After an order is placed and created in Tabit, there are 2 scenarios when an order can be cancelled

  1. Customer does not want order anymore and cancels in DoorDash

    OR
     
  2. The Restaurant is unable to fulfill the order and needs to cancel the order

 

How to know if an order has been cancelled by Customer

When the customer cancels the order, DoorDash will notify Tabit of the cancellation

On PAD an indication on the order will show that there is a problem
 

Selecting the problem icon will show that Order ### has been cancelled by DoorDash

 

 

How to cancel an order that the Restaurant can not fulfill

  • In Tabit Back Office, go to Back Office > Order Search
  • View Open orders
  • Open the order that needs to be cancelled
  • Select Cancel Order

     
  • Select the Cancellation Reason

     
  • Add any details for the cancellation
  • Select Cancel Order


     
  • Success message will display that Order Cancel was sent to DoorDash. 
    (If Order cancel was unsuccessful, message will indicate sent Failed)

     
  • DoorDash will notify customer that order has been cancelled

 

 

Orders FAQ

 

Why are orders showing Tax Exempt in Tabit?

When a restaurant is in a Marketplace Facilitator state, DoorDash is responsible for paying the tax on the orders placed within their system. See DoorDash article explaining more about what is Marketplace Facilitator
DoorDash sends us an indication in the order details if the tax is remitted by DoorDash or the Restaurant

Since the restaurant is not responsible for paying the "Tax Authorities" tax for DoorDash Marketplace orders, Tabit will create the order as Tax Exempt.
 

 

 

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