When handling orders there may be situations where a payment needs to be canceled on an open order —perhaps due to a mistake in payment amount or a change in payment method.
Follow the steps below to quickly cancel a payment:
- Go to the Payment Screen of the relevant open order
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Long-press on the check icon with a circle around it
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Select the orange box labeled Confirm Cancel
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Issue a new payment: Once the payment is canceled, the system will allow you to issue a new payment for the order