Reservation reminders can be sent to customers directly from within Tabit Guest. This can be done individually by guest, or in bulk to remind all guests with reservations within a set time
Follow the steps below to learn how to remind customers about their reservations:
Reminding individual guests
- Locate the relevant reservation in Tabit Guest
-
Select the 3 dots to show the reservation menu
-
Select More or swipe to see the second half of the menu options
-
Select Remind
-
Select OK
-
Now the customer will receive a reminder via SMS, as seen below
-
Once the reminder is sent, a few details will appear above the reservation.
One grey checkmark: the reminder was sent but delivery failed
Two green checkmarks: the reminder was sent and delivered
A note with the time the reminder was sent will appear
View as a video
Bulk reminder to all reservations
-
In Tabit Guest, from within the Upcoming tab select the message bubble icon
-
Select Send Reminders
-
If you have more than one shift slot, select the relevant slot to send reminders for and then select OK
- Now all guests with reservations during this shift slot have received a reminder about their reservation and the reservation menu will show at what time they were reminded