If unrecognized lines and symbols appear on guest receipts, it's possible that there have been recent changes made to Print Headers and Footers in Back Office
To access Print Headers and Footers, the user must have Back Office permissions
Follow the steps below to check if Print Headers and Footers are set up properly:
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In Tabit Office, go to Back Office > Print Headers
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Verify that the Print Headers and Footers are correct and there are no typos or unsupported characters. Each site may choose to configure their Print Headers and Footers differently, but here is an example:
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If the printer continues to print lines and symbols after confirming the Headers and Footers are configured as expected, please contact Tabit Support