Why is a Credit Card Fee showing on cash payments?

In case you see a credit card fee applied to an order that was paid in cash, it is usually because a Cash Discount Promotion hasn't been enabled.

To solve the issue, please take the following steps:

Check the Fee settings - 

1. Go to Back Office > Fees

2. Check that the relevant Fee has the following settings enabled:

   • Credit Card Fee: checked
   • Auto apply: checked
   • Order Source (while auto-applied): Select all or specific order sources 
   • Active/Inactive: Active
   • Fee type: Percentage

   

3. Save changes

Set up the Fee to be discounted when cash is applied -

1. Go to Settings > Accounts > Payment Accounts > Cash
2. In the Promotion Code dropdown list, select Cash Discount Promotion 

3. Enter the percentage set for the Credit Card Fee

4. Save changes