In case a gift card accidentally doesn't reach its destination, you can easily resend it from Tabit Office.
Follow the below steps to resend a gift card:
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In Tabit Office go to Loyalty > Reports > Digital Gift Cards
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Enter the card number in the Free text search field. If you can't find the card, change the date range under Dates filter. Then select Search
If you are unable to find the gift card please check out our Why can't I find this gift card number? article -
Select the Edit Icon to the left of the card to enter the card info screen
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To edit the recipient's info, select the Edit Icon next to customer details, and edit the relevant details
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Select Resend Gift Card and a popup will appear for confirmation. Then select Send
- The gift card will now be resent
Now that you know how to resend a gift card, check out our Loading gift cards from the PAD article