Transferring an item to another table, tab, or guest

Sometimes ordering mistakes occur, or customers request to move to a different table or join other guests. In these situations, items may need to be transferred to another table, tab, or guest to ensure the bill remains accurate and properly organized.

Follow the steps below to transfer an item:

1. From the Check Screen, tap the icon on the top left and select Move to

    

2. Now, mark the relevant items. Tap Select All to transfer all items, or manually select specific items and select Done

    

3. From here, you have three options: transfer the item(s) to another table, tab, or guest

   Transfer to table

   To transfer the item to another table, tap Table, and enter the table number

    

   And tap OK

    

   Now, you can toggle Print kitchen ticket to notify the kitchen of the transfer

    

   To complete the transfer, select Transfer items

    

   An icon will now appear next to the item(s) to indicating they have been successfully transferred

    

   Transfer to a tab

   To transfer the item(s) to a tab, tap Tab and select the relevant tab to transfer it to

    

   Now, you can toggle Print kitchen ticket to notify the kitchen of the transfer

    

   To complete the transfer, select Transfer items

    

   An icon will now appear next to the item(s) to indicating they have been successfully transferred

    

   Transfer to a guest

   To transfer the item to another guest, tap Guest

    

   Select the relevant guest to transfer it to

    

   Tap Submit

    

   The item has now been moved from guest 3 to guest 1

   Learn here how to split a check

Control guest assignment during transfers

If your site uses Guest Management, you have control over how items are reassigned when transferring them between tables. This helps maintain accurate tip tracking, reporting, and improves workflow for large or complex guest arrangements. 

When transferring items to another table, you can choose one of the following options:

• Keep original guest assignments – The items remain assigned to the same guests at the destination table

• Transfer to new guests – The items are reassigned to new guests at the destination table

   

If you choose to transfer to new guests, the system assigns items to multiple new guests based on their original source. For example, if you move three items that originally belonged to two different guests, those items will be assigned to two separate new guests at the new table. 

This guest-based logic helps maintain reporting accuracy and reduces the need for manual reassignment when managing guest-specific orders.