As a manager, you might find yourself needing to handle refunds for orders that have already been completed. Whether it’s a full refund or just a partial one, follow the steps below to issue a refund:
Refunds can only be issued using the same payment type as the original order
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From a manager profile, go to Operation > Orders > Refund Transaction
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Search and select the order requiring a refund
- Enter refund details:
- Choose the payment method used in the original transaction
- Select a refund reason from the available options
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Optionally, add a comment to provide additional context for the refund
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A summary of the order will appear. Select the refund method - you can choose to refund the entire order or specific items:
Total Order: enter the refund dollar amount or percentage to be refundedItems: select specific items or all items from the order to refund
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Select Continue and review the refund summary. Then, select Submit Refund and confirm accordingly
Learn how to reprint a closed check from a manager profile here